How can I return my order?

You can easily return items by following these steps:

  1. Fill out the Return Form included in the transparent pocket on the outside of your parcel, indicating the reason that best explains your decision for the return.

  2. Make surethat the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue the refund. Pack the item(s) into the box including the return form and apply the pre-paid DHL label provided on top of the existing delivery information.

    Using our labels will guarantee a refund even in case of theft or loss during the shipment back to our warehouse in Italy. Please, keep in mind that if you do not use our return label, North Sails will not be responsible for any tampering or loss during transport.

  3. Drop off the parcel at any DHL Service Point: https://locator.dhl.com/

Would you like to arrange a pick-up or you have lost the return label?
Fill in the return form online, or contact our customer service team by email at webcustomercare@northsails.com or by phone on +39 0185 200 555.

Did you order the wrong size or colour?
Unfortunately, at the moment, it is not possible to make any direct exchanges for online orders. In case you would like to order a different size or colour, please return the original order using this return authorisation and place a new one directly on the website.