Free pick-up returns at home

We want you to be totally satisfied with your purchase. If, however, there are any issue with your purchase, we would be happy to help you to fix it. If you are not satisfied, you can always return your purchase for a refund (details of our return policy are in article 10 in our terms and conditions). 

Returns are free; you can return your purchase within 100 days after receiving them.

To return an item, please follow these steps.

  • After you have filled in the pick-up address and the timeslot, DHL will pick-up your parcel according to your instructions.

For any additional information you may need, please contact our North Sails Customer Care by phone at +393346662890, WhatsApp: +39 334 6662890 or by e-mail via