We want you to be totally satisfied with your purchase. If, however, there are any issue with your purchase, we would be happy to help you to fix it. If you are not satisfied, you can always return your purchase for a refund (details of our return policy are in article 10 in our terms and conditions). 

Returns are free; you can return your purchase within 100 days after receiving them.

To return an item, please follow these steps.

  • Fill in the return form by clicking this link: return form. By entering the fields of the return form if you need to find the item code of the goods you want return. The item code can be found on your invoice and/ or order confimation e-mail; 
  • Indicate the item(s) you are returning and the reason for your return on the return form; the item code can be found on your invoice and/ or order confirmation e-mail;
  • Our Customer Service will contact you, and arrange a pick up with you at your desired location.

For any additional information you may need, please contact our North Sails Customer Care by phone at +393346662890, WhatsApp: +39 334 6662890 or by e-mail via